Shipping policy
At TouchReal, we prioritize your privacy and a seamless delivery experience. We operate professional fulfillment and logistics systems to ensure your orders are delivered safely, discreetly, and as quickly as possible.
1. 100% Discreet & Secure Packaging
Your privacy is always our top priority.
Plain Packaging
Discreet Sender Information
To further protect your privacy, the sender name displayed on shipping labels may appear as a neutral business name and will not directly reference TouchReal or the products contained within the shipment.
Secure Packaging
All packages are carefully sealed and securely packaged before shipment to help ensure that your order is protected throughout the delivery process.
2. Order Processing & Fulfillment
Orders are normally processed within 1–2 business days after the order is placed.
If an item is out of stock at our warehouse, order processing may take an additional 3–5 business days while we source and prepare the item for shipment.
Once your order has been processed and dispatched, estimated delivery takes 3–5 business days. Delivery times are estimates and may be affected by customs clearance, holidays, carrier delays, or other circumstances beyond our control.
3. Shipping Rates & Estimated Delivery Times
Standard shipping costs $9.90 per order. Sign up with your email to receive a free shipping discount code and apply it at checkout to waive the standard shipping fee.
Once your order has been processed and dispatched, estimated delivery takes 3–5 business days. Delivery times are estimates and may be affected by customs clearance, holidays, carrier delays, or other circumstances beyond our control.
We currently do not offer express or paid expedited shipping. Delivery availability depends on the shipping address provided at checkout.
United States
Estimated Delivery Times:
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U.S. warehouse shipments: 2–5 business days
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International fulfillment center shipments: 7–15 business days
Please Note:
We currently do not ship to:
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U.S. Territories
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P.O. Boxes
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APO/FPO military addresses
Canada Region
(Including Canada and Mexico)
Estimated Delivery Time:
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7–20 business days
Actual delivery times may vary due to customs clearance procedures, local carrier operations, holidays, or other factors beyond our control.
Important Notice:
If you would like your order shipped to a destination outside our currently supported shipping regions, please contact our customer support team before placing your order.
4. Trusted Shipping Partners
To ensure reliable and secure delivery, we work with trusted logistics partners, including:
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UPS
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USPS
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DHL
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Amazon Logistics (FBA)
The final carrier will be selected automatically based on the destination, shipping method, and warehouse availability.
5. Customs, Duties & Import Fees
Tax and duty requirements vary by destination. Orders shipped outside the United States may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges.
Any applicable charges are determined by the customs authorities or local service providers in the destination country and are the sole responsibility of the recipient.
Customers are responsible for confirming that the products can be legally imported, possessed, and used in their destination country or region.
6. Delivery Issues & Claims
Shipping Address Accuracy
Please carefully review and verify your shipping address before submitting your order.
TouchReal is not responsible for delivery issues resulting from incorrect, incomplete, or unrecognized address information provided by the customer.
Missing Packages
If the tracking status shows "Delivered" but you have not received your package, please first check with household members, neighbors, or your local shipping carrier.
Claims regarding missing deliveries must be submitted within 7 business days from the date marked as delivered by the carrier.
Third-Party Forwarding Services
Our responsibility for the shipment ends once the package has been successfully delivered to the shipping address provided during checkout.
We are not responsible for packages that are lost, damaged, delayed, or otherwise affected after being handled by third-party forwarding, reshipping, or package consolidation services.
Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact our customer support team:
TouchReal
Website: https://touchreal.com/
Email: customercare@touchreal.com
