Privacy Policy
Last Updated: August 14, 2026

TouchReal ("TouchReal," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use touchreal.com and related services (collectively, the "Website" or "Services").

TouchReal is operated by Hong Kong Yizexun Technology Co., Limited, with its registered address at FLAT 2401-16, 24/F, WING SHING INDUSTRIAL BUILDING, 26 NG FONG STREET, SAN PO KONG, KOWLOON, HONG KONG.

By using our Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following categories of information.

1.1 Information You Provide Directly

We may collect information that you voluntarily provide to us, including:
Email address;
Name and contact information;
Shipping and billing information;
Information provided when placing an order;
Information provided when contacting customer support;
Information submitted through surveys, product testing programs, quizzes, or other interactive features;
Preferences or responses provided during quizzes or tarot-based matching experiences;
Information you provide when subscribing to marketing communications.

You are not required to provide personal information unless it is necessary for a particular feature, transaction, or service.

1.2 Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:
IP address;
Browser type and version;
Device type;
Operating system;
Approximate location derived from technical information;
Pages visited and interactions with the Website;
Referring and exit pages;
Date and time of visits;
Website usage and engagement information;
Information collected through cookies, pixels, tags, and similar technologies.

We use this information to operate, secure, analyze, and improve our Website and services.

2. How We Use Your Information

2.1 Providing Products and Services

We may use your information to:
Process and fulfill orders;
Process payments through applicable payment providers;
Arrange shipping and delivery;
Provide customer service and after-sales support;
Process returns, refunds, replacements, and warranty requests;
Communicate with you regarding your orders or account;
Provide requested products, services, features, or content.

2.2 Providing Quiz and Matching Results

If you participate in a TouchReal quiz, personality test, tarot-based matching experience, or similar interactive feature, we may use the information and responses you provide to generate and deliver your personalized result.

For example, when you complete a quiz or tarot experience, we may ask you to provide your email address before revealing your personalized TouchReal match or result.

Your email address may be used to deliver or reveal that result and, where you have separately provided marketing consent, to send you marketing communications.

2.3 Marketing Communications

If you voluntarily opt in to receive marketing communications from TouchReal, we may use your email address to send you:
Product news and updates;
New product announcements;
Promotional offers and discounts;
Coupons and special offers;
Personalized content and recommendations;
Product testing or product research opportunities;
Brand updates and other promotional communications.

Marketing email frequency may vary and is not fixed.

You can withdraw your consent to marketing communications at any time by clicking the "Unsubscribe" link included in our marketing emails or by contacting us at customercare@touchreal.com.

2.4 Transactional Communications

Even if you unsubscribe from marketing communications, we may continue to send non-marketing communications that are necessary to provide our services.

These may include:
Order confirmations;
Payment-related communications;
Shipping and delivery notifications;
Return, refund, or replacement communications;
Customer service communications;
Security or account-related notices;
Other communications necessary to complete or support a transaction or service you have requested.

Unsubscribing from marketing emails does not prevent us from sending these necessary service communications.

3. Email Marketing Consent

When you voluntarily provide your email address through a TouchReal marketing or interactive form, we may ask you to actively confirm your consent to receive marketing communications.

For example, our quiz or tarot result experience may display a consent checkbox stating:

"I agree to receive marketing emails from TouchReal, including product news, offers, and personalized content. I can unsubscribe at any time."

If you select the checkbox and submit the form, you consent to receive marketing emails from TouchReal.

Providing an email address without selecting the marketing consent checkbox does not, by itself, constitute consent to receive marketing communications where the checkbox is presented as a separate opt-in.

You may withdraw your consent at any time.

4. Email Tracking and Analytics

Our marketing emails may contain tracking technologies, such as tracking pixels, unique links, or similar technologies.

These technologies may allow us or our service providers to understand whether an email has been delivered, opened, or interacted with, including whether links within an email have been clicked.

We use this information to:
Measure the effectiveness of our email campaigns;
Understand engagement with our communications;
Improve the relevance and quality of our marketing communications;
Maintain and improve our email marketing operations.

Where required by applicable law, we will obtain the appropriate consent before using certain tracking technologies.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our Website, understand how visitors use our Website, and support marketing and advertising activities.

These technologies may include those provided by third-party services such as:
Google Analytics;
Google Ads;
Shopify and Shopify-related services;
Other analytics, advertising, or technology providers we may use from time to time.

Cookies and similar technologies may collect information such as device information, browsing activity, interactions with our Website, and advertising or conversion information.

Depending on your location and applicable law, you may be able to control or refuse certain cookies through our cookie consent tools or your browser settings.

Where required, we will seek your consent before using non-essential cookies or similar technologies.

6. Google Analytics and Google Advertising

We may use Google Analytics to understand how visitors interact with our Website, including information about website traffic, pages visited, and user interactions.

We may also use Google Ads and related technologies for advertising, campaign measurement, remarketing, or conversion tracking.

These services may use cookies or similar technologies to collect information about your interactions with our Website.

Depending on your location and applicable law, certain advertising or analytics activities may require your consent.

You can manage certain privacy and advertising preferences through Google's available privacy and advertising controls.

7. How We Share Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our Website and provide our services.

These third parties may include:
Shopify and related service providers;
Payment processors;
Shipping and logistics providers;
Email and marketing service providers;
Analytics providers;
Advertising providers;
Website hosting, security, and technology providers;
Customer support and service providers;
Professional advisors where reasonably necessary.

We do not sell your email address to third parties for their independent email marketing purposes.

Third-party service providers may process personal information on our behalf and may use information only as necessary to provide their services or as otherwise permitted by applicable law.

8. International Data Transfers

Because TouchReal serves customers globally, your personal information may be processed or stored in countries other than the country in which you reside.

Where personal information is transferred internationally, we take reasonable steps to ensure that such transfers are carried out in accordance with applicable privacy and data protection laws.

Where required by applicable law, we may rely on appropriate safeguards for international data transfers, such as contractual protections or other legally recognized transfer mechanisms.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide our products and services;
Complete and maintain transaction records;
Provide customer support;
Comply with legal, accounting, tax, and regulatory obligations;
Resolve disputes;
Prevent fraud or misuse;
Enforce our agreements; and
Maintain records of marketing preferences and consent.

When you unsubscribe from marketing communications, we may retain limited information necessary to record your opt-out preference and prevent future unwanted marketing communications.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:
Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information;
Request restriction of certain processing;
Object to certain processing activities;
Request portability of certain personal information;
Withdraw consent where processing is based on consent;
Opt out of certain marketing communications;
Exercise rights relating to cookies, advertising, or targeted marketing where applicable.

To exercise your rights, please contact us at:
customercare@touchreal.com

We may need to verify your identity before processing certain requests.

Your right to withdraw marketing consent does not affect the lawfulness of processing carried out before withdrawal.

11. Marketing Opt-Out

You may unsubscribe from TouchReal marketing emails at any time.

Each marketing email will provide a clear method to unsubscribe, such as an "Unsubscribe" link.

After you unsubscribe, we will stop sending you marketing emails, subject to reasonable processing time and technical requirements.

We may retain your email address or other limited information in a suppression or opt-out record so that we can honor your request and avoid sending you marketing communications in the future.

Unsubscribing from marketing communications does not affect transactional or service-related communications that are necessary to fulfill an order or provide a service you have requested.

12. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA").

Depending on the circumstances and applicable law, these rights may include:
The right to know what personal information we collect, use, disclose, or otherwise process;
The right to request access to certain personal information;
The right to request deletion of personal information, subject to applicable exceptions;
The right to correct inaccurate personal information;
The right to opt out of certain sales or sharing of personal information;
The right to limit certain uses of sensitive personal information where applicable;
The right not to receive discriminatory treatment for exercising applicable privacy rights.

To submit a privacy request, contact:
customercare@touchreal.com

We will process applicable requests in accordance with California law.

13. European Economic Area and United Kingdom Privacy Rights

If you are located in the European Economic Area ("EEA") or the United Kingdom, you may have additional rights under applicable data protection laws, including the GDPR and UK GDPR.

Depending on the circumstances, our legal bases for processing personal information may include:
Performance of a contract;
Compliance with a legal obligation;
Your consent; and
Our legitimate interests, where permitted by applicable law.

For marketing emails where consent is required, we rely on your consent.

You may withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out before withdrawal.

You may also have the right to lodge a complaint with the relevant data protection authority in your country.

14. Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

15. Children's Privacy

Our Website and Services are intended for individuals who are at least 18 years old.

We do not knowingly collect personal information from individuals under 18.

If you believe that a person under 18 has provided personal information to us, please contact us at customercare@touchreal.com so that we can take appropriate action.

16. Third-Party Websites

Our Website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those third parties before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make material changes, we may provide notice through the Website or other appropriate means.

The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us at:

Hong Kong Yizexun Technology Co., Limited
Email: customercare@touchreal.com
Registered Address:
FLAT 2401-16, 24/F, WING SHING INDUSTRIAL BUILDING,
26 NG FONG STREET, SAN PO KONG, KOWLOON, HONG KONG