Terms of service
Introduction
Before you begin using the services we provide, you must carefully read and accept both the Terms of Use and the Privacy Policy. These documents collectively form a legally binding contract between you and TouchReal, and apply to all instances of account registration and/or uses any of TouchReal's services. Please read each clause thoroughly, especially those pertaining to disclaimers or limitations of liability, applicable law, and dispute resolution. If you have any questions about this agreement, please refer to the “Contact Us” section for support. If you do not agree with any part of this agreement, please do not create an account. Once you complete the registration (including providing all required information), it is deemed that you have fully read, understood, and accepted all terms and conditions outlined herein.
Note: TouchReal may contain adult-oriented content intended for individuals aged 18 and above. If you are under 18, feel uncomfortable with such content, or it is illegal to access such material in your jurisdiction, please do not proceed.
This document contains important terms and conditions that affect your legal rights and remedies. By using this website, you agree to be bound by these terms and conditions.
Your Relationship with Us
The terms “you,” “your,” and “yours” refer to all users and/or any individuals accessing the website. The terms “we,” “our,” and “TouchReal” refer in whole or in part to Hong Kong Haoyang Technology Co., Limited, the owner and operator of the website touchreal.com and its related subsidiaries and affiliates (hereinafter referred to as “TouchReal”).
This agreement constitutes a legally binding contract between you and Hong Kong Haoyang Technology Co., Limited. Please read it carefully. By using this website or any other products or services linked to these terms (the “Services”), you agree to be bound by this agreement and to our Privacy Policy, the terms of which are available directly on the website. If you do not agree to these terms, do not use the website.
If you are accessing or using the Services on behalf of a business or entity, then:
a. “You” and “your” include both you and that business or entity;
b. You represent and warrant that you are an authorized representative of the business or entity with the authority to bind it to these terms, and that you agree to these terms on its behalf;
c. Your business or entity is legally and financially responsible for your access to and use of the account, as well as for the access and use of others affiliated with your business or entity, including any employees, agents, or contractors.
Arbitration and Governing Law Notice: These terms include an arbitration clause and a governing law provision. Except for certain types of disputes specified in the arbitration clause, you and TouchReal agree that all disputes between us shall be resolved by mandatory arbitration, and you and TouchReal waive any right to participate in class action lawsuits or class-wide arbitration.
Your Account with Us
a. Creating an Account
TouchReal provides you with access to register and log into an account. By following the prompts, filling in the required information, and reading and accepting this agreement, you become a registered user of TouchReal upon completing the entire registration process. When creating your account, you are obligated to ensure that the information provided is truthful, valid, and complete.
You shall not maliciously register TouchReal accounts, including but not limited to frequent or batch registrations, using another person’s identity, or other account registration behaviors conduct not intended for normal use of TouchReal services.
b. Account Information
The account and verification codes obtained during registration are your credentials to log in and use TouchReal as a user. You are responsible for using and safeguarding your account properly. You are accountable for all activities and actions taken through your account. Any consequences resulting from improper safekeeping, such as hacking or unauthorized use, are your sole responsibility.
The account information you set during registration or use of TouchReal—such as username, avatar, and profile details—must comply with laws and the principle of information authenticity. It must not include offensive content, impersonate others, or infringe on third-party rights through misleading names, avatars, or identifiers.
c. Account Termination
You may request to delete your account in accordance with TouchReal’s official process. However, you remain responsible for any actions taken prior to deletion or while using TouchReal services. Once deleted, and unless required by law, TouchReal will not restore account data or records. Please proceed with caution.
d. Account Violation Handling
We reserve the right to suspend or terminate your account at any time if you violate any TouchReal policy, infringe on third-party rights, or breach applicable laws or regulations.
If TouchReal determines that your account use may violate laws, endanger account or data security, or harm TouchReal's systems, we may refuse to provide services or terminate this agreement. We reserve the right to block or delete accounts and are not responsible for any resulting loss, including data or content removal.
Services We Provide
a. Product Purchase
We offer direct product sales through this website. Users can browse and purchase a variety of products displayed on the site and complete secure payments via integrated third-party payment service providers (including but not limited to PayPal or other platforms we may support in the future). These third-party providers handle your payment information and may collect certain data. We recommend that you carefully read their respective privacy policies before making a payment.
Upon successful payment, we will receive your order details and process your order and shipment according to the information you provide. We are committed to offering accurate product descriptions, clear pricing, and ensuring a smooth and secure shopping experience. All transactions must be conducted through legal and authorized payment methods. We generally process and fulfill orders in accordance with the timelines described in our Shipping Policy.By placing an order, you agree to our service terms and confirm that all transactions are subject to applicable law and our Privacy Policy.
b. After-Sales Services
We may provide after-sales services for products sold on this website, including but not limited to returns, replacements, warranty support, and other remedies as described in our Refund Policy and Warranty Policy. Specific after-sales policies may vary depending on product category, purchase time, and usage. Please contact customer service for detailed information. We are committed to protecting user rights to the extent permitted by law but are not liable for issues caused by improper product use.
c. Content Information
We provide browsing access to content related to our products. Users can consult usage guides, maintenance tips, FAQs, and other supplementary content related to their purchases. This information is for reference only and is intended to help users better understand and use the products; it does not constitute professional advice or technical guidance. Users should use discretion and determine the suitability of such content for their individual needs. We are not responsible for any decisions or actions taken based on this content.
d. Platform Feature Optimization
We reserve the right to optimize, adjust, or expand platform functionalities. New services or features may be introduced periodically to improve user experience. Any new services will adhere to the core principles of these Terms of Use and, when possible, we will notify users in advance via site notice, email, or other means. Some new features may include trial periods or access restrictions, which will be explained separately upon launch.
e. Intellectual Property
All content provided on this website—including but not limited to text, images, videos, data, and software—is the lawful property of us or our licensors and is protected by applicable intellectual property laws. Unless explicitly authorized by us in writing, you may not copy, modify, distribute, display, rent, sell, or use any content for commercial purposes. We reserve the right to pursue legal action against infringement.
f. Disclaimer
We do not guarantee the accuracy, completeness, timeliness, availability, or suitability of any content or service on this website. We do not guarantee uninterrupted or error-free service. To the maximum extent permitted by law, we shall not be held liable for any direct or indirect loss resulting from the use or inability to use the site or its services. Users should assess risks independently and take appropriate precautions.
Note: This website may contain links to third-party websites for your convenience. We do not review or assume responsibility for the content, privacy policies, or terms of these third-party sites. When visiting and using third-party links, you should assess the risks and comply with the relevant site’s age restrictions, privacy policies, and terms. TouchReal is not responsible for any loss or dispute arising from use of third-party links.
Online Purchase and After-Sales Service
a. Purchase and Orders
Order as a Contract: By placing an order on this website, the customer enters into a legally binding purchase contract with us. We only supply goods in normal quantities intended for personal or household use.
Order Processing: All orders are processed automatically through system-generated links.
Error Handling: In the event of typographical, printing, or technical transmission errors resulting in incorrect pricing or other information, we reserve the right to contest such orders and must provide evidence of the error. In such cases, any amounts already paid will be refunded immediately.
b. Delivery and Shipping
Shipping Service: All orders are shipped via our designated logistics partners. Delivery services are only available within our specified delivery regions.
Right to Partial Delivery: If certain items in your order are temporarily out of stock, we reserve the right to make partial deliveries when reasonable. The remaining items will be delivered later, or we will contact you to confirm whether you wish to cancel or replace them. If the shortage is due to our fault, we will cover the additional shipping cost; otherwise, the cost shall be negotiated separately.
Supplier Default: If the supplier fails to fulfill the supply obligation (for reasons beyond our control), we reserve the right to cancel the order. The customer will be notified immediately, and any payments made will be refunded in full.
Force Majeure: In the event of delays due to natural disasters, war, or other force majeure events, we reserve the right to deliver the goods immediately after such circumstances have ceased.
c. Retention of Title
The delivered goods remain our property until full payment has been received. Without our written consent, the customer may not pledge, mortgage, modify, or redesign the goods.
d. Shipping and Payment
Price Information: The prices shown on the website are base prices and may exclude sales tax, shipping costs, import duties, or other additional fees. Such fees will be clearly displayed during checkout. Product prices and information are valid at the time of order placement; outdated information becomes invalid once the website is updated. We reserve the right to adjust prices and product information without prior notice.
Our Shipping Policy forms an integral part of these Terms of Service. By placing an order, you acknowledge and agree to the Shipping Policy currently published on our website.
Shipping rates, delivery regions, free shipping thresholds, estimated delivery times, and shipping restrictions are governed by our Shipping Policy and may vary based on destination and product availability.
Third-Party Links: We support various payment methods, including but not limited to PayPal and other third-party platforms that may be added in the future. All payments are processed through certified third-party payment providers in compliance with applicable laws and regulations. We do not store or directly handle customers’ full payment information.
Unjustified Refusal of Delivery: If a customer refuses to accept the delivery without justified reason, we are not responsible for any resulting shipping fees, duties, or related costs and reserve the right to claim compensation for the resulting losses.
International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country or region. Such charges are the sole responsibility of the customer unless otherwise stated by TouchReal.
Customers are solely responsible for ensuring that the products purchased from TouchReal may be legally imported, possessed, and used within their destination country or region.
e. Right of Withdrawal and Refund Guarantee
Right of Withdrawal: Return, refund, replacement, and withdrawal eligibility are governed by our Refund Policy. By placing an order, you acknowledge and agree to the terms set forth in our Refund Policy.
Return, refund, or withdrawal requests must be submitted in accordance with the procedures outlined in our Refund Policy.
Refund processing, return shipping responsibilities, product eligibility requirements, and related conditions are governed by our Refund Policy.
Certain products may not be eligible for return, refund, replacement, or withdrawal due to hygiene, customization, safety, or legal reasons. Please refer to our Refund Policy for complete details.
Marketing Communications
You may subscribe to our newsletter by providing your email address to receive updates and exclusive promotional information. By registering, you acknowledge and agree that we may send promotional messages or other communications to the email address or mobile number you provide, including but not limited to one-time verification codes, order notifications, and marketing messages. These communications may be sent directly by us or on our behalf by third-party service providers and shall carry the same legal effect as written notices.
Please note that opting into one program does not constitute enrollment in other programs. Message frequency may vary, and carriers are not responsible for any delays or undelivered messages. Message and data rates may apply based on your mobile carrier’s pricing plans and your geographic region.
You acknowledge that receiving marketing messages is not a condition for using our services. If you wish to unsubscribe, you may do so by contacting us at customercare@touchreal.com. Except for messaging service providers and data aggregators, we do not share your opt-in or opt-out information with any third parties.
User Code of Conduct
a. Who May Use These Services
Individuals under the age of 18 are not permitted to use this website, create an account, or access the services.
By using these services, you confirm that:
You have the capacity and willingness to enter into a binding contract with the Company.
You will comply with these Terms and all applicable local, state, national, and international laws, rules, and regulations.
If you are using the Services on behalf of a business or other entity, you represent that you are authorized to accept these Terms on its behalf.
By accessing the website and services, you also confirm that you have reviewed and agreed to the Company’s Privacy Policy and other applicable terms.
b. Your Rights
TouchReal grants you a personal, worldwide, royalty-free, non-transferable, non-exclusive, and revocable license to access and use the Services.
This license is solely intended to enable you to use and enjoy the Services as provided by TouchReal in accordance with these Terms and our usage policies.
You may not copy, modify, distribute, sell, or lease any part of our Services, nor may you reverse engineer or attempt to extract the source code of any software, unless laws prohibit such restrictions or you have our written permission.
c. Prohibited Conduct
By using the Services, you agree not to engage in any of the following prohibited behaviors:
Violation of Laws and Regulations: You must not engage in any conduct that violates applicable laws, including but not limited to infringement of intellectual property rights, privacy rights, or export control laws.
Impersonation or Misrepresentation: You must not impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
Distribution of Malicious Code: You must not upload, post, transmit, or otherwise make available any content containing viruses, worms, trojans, or other malicious code that may disrupt, damage, or interfere with the normal functionality of computer software, hardware, or telecommunications equipment.
Disruption of Services: You may not attack our systems, bypass access restrictions using technical means, send malicious traffic to overload servers, or otherwise interfere with the normal operation of the Services, servers, or networks.
Unauthorized Data Extraction and Use: You may not, without written permission, scrape, copy, download, store, analyze, or otherwise acquire any content from our website (including but not limited to product information, images, page layouts, or API data) for commercial use or for third parties.
Infringement of Others' Privacy or Intellectual Property: You must not collect or store personal information of others without explicit consent, nor may you infringe upon the intellectual property rights, privacy rights, trademarks, images, videos, texts, or other content owned by the site without authorization.
Abuse of Purchase Links: You must not abuse third-party purchase links provided on this website through automation tools, fake transactions, fraudulent actions, or excessive clicking. All purchases redirected to third-party platforms must be legitimate and lawful.
Posting Infringing Content: You may not post defamatory, abusive, harassing, or impersonating content in comments, messages, uploads, or any other interactive features on this website.
Damaging the Website’s Reputation: You may not publish false claims, malicious comments, or defamatory statements against the website, whether in public or private settings. Organizing or inciting others to boycott or attack the website or its related services is strictly prohibited.
Manipulation of Orders and After-Sales: You may not falsify orders, fabricate proof of purchase, maliciously request after-sales service, or exploit return/refund procedures for improper gain. We reserve the right to review and reject abnormal after-sales claims.
Illegal or Unauthorized Use: You must not use the Services for any illegal or unauthorized purpose.
d. Termination
While using the TouchReal website and Services, you must strictly adhere to the rules above. You are solely responsible for any consequences or liabilities arising from your violations. TouchReal reserves the right to take actions including but not limited to: removing illegal or inappropriate content, restricting or terminating part or all of the Services, or suspending your account. We also reserve the right to retain records and report to relevant authorities in accordance with applicable law.
If any violation leads to regulatory penalties or litigation against TouchReal, we reserve the right to seek resolution and indemnification from the responsible user.
You may terminate your account at any time to stop using our Services. TouchReal reserves the right to suspend or terminate your access to the Services at any time, for any reason, without prior notice or liability. This may include, but is not limited to, violation of these Terms or any applicable laws.
Upon termination, all licenses and rights granted to you will cease, and you must stop using the Services. The provisions of this agreement regarding Disclaimers, Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, and Modification of Terms will remain in effect after termination.