At TouchReal, we provide fast, reliable, and completely discreet shipping to customers around the world.
Orders begin processing as soon as payment is confirmed. We operate fulfillment warehouses in the United States, Germany, the United Kingdom, Canada, and Australia. Whenever possible, your order will be shipped from the nearest warehouse with available inventory. If an item is unavailable locally, it may be shipped from another fulfillment location.
Free Standard Shipping
Free standard shipping is available for:
- Orders with a final total of $99 or more after discounts
- Selected promotional offers and qualifying bundle deals, including eligible Brute + Cthulhu bundles
Free-shipping eligibility will be displayed on the promotional page or confirmed at checkout.
Delivery Time
Standard Shipping: Usually 5–10 business days
Express shipping is currently unavailable. The most accurate estimated delivery time will be shown in your order’s shipping details.
Delivery times are estimates and may be affected by weekends, public holidays, carrier delays, severe weather, or other circumstances beyond our control. For international orders, the estimated delivery time does not include customs clearance or customs-related delays.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number.
Most shipments can be tracked through the TouchReal order tracking page or 17TRACK.
Depending on the destination, your package may be handled by DHL, FedEx, UPS, USPS, or an available local delivery carrier.
Discreet Packaging
Your privacy is always a priority. Every TouchReal order is shipped in plain, unbranded packaging, with no product names, images, descriptions, or TouchReal branding displayed on the outside.
Worldwide Shipping
TouchReal ships to almost all countries worldwide. However, delivery may be unavailable in a small number of countries or regions due to embargoes, customs restrictions, or carrier limitations.
If we cannot ship to your location, you will be notified during checkout or contacted by our support team.
Need Help?
If your order is delayed, missing an item, or marked as delivered but cannot be found, please contact customercare@touchreal.com with your order number and tracking information.